Customer operations
Tier-1 support that knows every customer.
AI staff triage support tickets across email, WhatsApp, and chat — retrieving customer history, looking up orders, drafting replies in your brand voice, and escalating cleanly when guardrails kick in. Customer context persists across every interaction, every channel.
- Customer-facing channels: email, WhatsApp Business, chat
- Per-customer memory keeps conversations coherent across days and channels
- Skill-gated escalation paths to human agents
- Brand-voice training and approval workflows
IT helpdesk & employee experience
L1 support for your workforce, in Slack and Teams.
AI staff handle password resets, software requests, access provisioning, and the long tail of "how do I…" questions. They tap into your ITSM, your identity provider, and your knowledge base — under the same governance your IT team already enforces.
- Slack and Microsoft Teams as primary channels
- ServiceNow / Jira Service Management integration
- Approval workflows with human-in-the-loop
- Auditable resolution log for compliance
Finance & back office
AI staff that close the books faster.
Procurement intake, invoice processing, expense triage, vendor onboarding. AI staff coordinate the cross-tool work that drains finance teams — pulling from ERP, sending approval requests, flagging anomalies, drafting variance memos.
- ERP and AP automation integration
- Anomaly detection with explainable flagging
- Approval routing via Slack / Teams / email
- Full audit trail for SOX and internal controls
Sales & revenue operations
A research analyst that follows every deal.
AI staff qualify inbound leads from a shared inbox, enrich accounts, draft tailored follow-ups, and maintain a per-account memory your reps can read like a colleague. CRM stays clean because the AI staff updates it.
- Per-account AI staff with persistent memory
- Email and Slack as primary channels
- Custom skills for your CRM and enrichment APIs
- Reaction-driven approval for outbound communication
Knowledge & decision support
An expert in every meeting and every channel.
AI staff trained on your contracts, policies, runbooks, and historical decisions. Always available, always citing sources, never hallucinating policy. The institutional memory your enterprise has been trying to centralize for a decade.
- Retrieval grounded in your document repositories
- Source citations on every answer
- Versioned knowledge with reviewer sign-off
- Available in Slack, Teams, web, and voice
Engineering & operations
On-call companion that drafts the postmortem.
AI staff tail logs, diff incidents, write a timeline, and page the right humans. Embedded in your on-call channel, not hidden behind a separate dashboard nobody opens at 3am. Container isolation makes shell tools safe to grant.
- Slack, Teams, and a terminal client for engineering staff
- Container isolation makes shell access safe
- Voice channel for hands-free incident response
- Auto-drafted postmortems with timeline reconstruction